Job Description
Position Overview
The primary responsibility of the Manager – Convention Sales is to identify and qualify leads and contract business opportunities (thresholds defined by management) that align with meeting company’s financial goals, maximize revenues and drive customer loyalty.
All duties are to be performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures.
Essential Duties & Responsibilities
- Meets and exceeds quotas and financial goals set by Management.
- Effectively solicits and identifies and qualify business opportunities (leads) to meet the defined business parameters, resulting in closing contracts through effective contract negotiations that align with meeting company’s financial objectives, maximize revenues and drives customer loyalty.
- Develops and maintains account base of business through on-property customer meetings and direct solicitation which maximizes revenue for Company.
- Qualifies and responds timely to incoming assigned leads and follow through on commitments.
- Partners with customers to understand their buying process, identify key meeting priorities to effectively position and align our unique insights and benefits to customers’ key meeting priorities.
- Accurately forecasts and reports sales pipeline.
- Ensures that business is turned over properly and in a timely manner for quality service delivery.
- Understands the overall market competitors’ strength and weaknesses and how to sell against them.
- Ability to clearly communicate and articulate ideas externally and internally at the opportunity level that are innovative and supported by reliable data.
- Regularly and independently engages with cross-functional teammates to understand product and services available to Groups and how the Hotel differentiates itself from the competitive set.
- Travels on a limited basis and participate in sales calls, site inspections, entertainment, networking events, training (as assigned) midweek, evenings and weekends as needed.
- Supports other members of the Sales Team as needed.
- Manages effectively within defined sales roles, internal sales processes and departmental / Company Policies and procedures.
- Documents all pertinent daily Sales activities, cataloging account and client information accurately as defined by department SOP’s.
- Effectively works within the structure of the defined Sales processes to effectively evaluate and execute sales contracts.
- Safety is an essential function of this job.
- Consistent and regular attendance is an essential function of this job.
- Performs other related duties as assigned.
Company Standards of Conduct
All The Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company’s standards, work requirements and rules of conduct.
Minimum Qualifications
- 21 years of age.
- Proof of authorization/eligibility to work in the United States.
- High School Diploma or equivalent.
- Bachelor’s degree in related field preferred.
- Must be able to obtain and maintain an Alcohol Awareness Card any other certification or license, as required by law or policy.
- 5 years of experience in Hotel Sales at a luxury property.
- 1 year of experience selling large complex group business at a property or sales office preferred.
- Demonstrated experience in contract negotiation, customer relations, and presentations.
- Working knowledge of Microsoft Excel, Access, Word, and PowerPoint.
- Working knowledge of property operations preferred.
- Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.
- Must be able to work varied shifts, including nights, weekends and holidays.
Physical Requirements
Must be able to
- Lift or carry 20 pounds, unassisted, in the performance of specific tasks, as assigned.
- Physically access all areas of the property and drive areas with or without a reasonable accommodation.
- Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
- Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.
- Ability for prolonged periods of time to walk, stand, stretch, bend and kneel.
- Work in a fast-paced and busy environment.
- Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.
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